Banking App Redesign
Complete UI/UX overhaul focusing on security UX and accessibility for enhanced user engagement.
Project Overview
A regional bank approached Senga Systems to redesign their mobile banking application. The existing app had low user engagement and high abandonment rates due to a confusing interface and cumbersome security processes.
Our design team conducted extensive user research and created a modern, intuitive interface that balances robust security with seamless user experience, making banking accessible to users of all abilities.
The Challenge
The client needed to:
- Improve user experience while maintaining bank-grade security
- Reduce user friction in authentication and transaction flows
- Meet WCAG 2.1 AA accessibility standards
- Increase user engagement and reduce app abandonment
- Decrease support ticket volume through intuitive design
Our Approach
User Research
Conducted in-depth interviews, surveys, and usability testing with 200+ users to understand pain points and expectations.
Security UX Analysis
Analyzed authentication flows to find opportunities for reducing friction while maintaining security standards.
Accessibility Audit
Performed comprehensive accessibility review and designed solutions meeting WCAG 2.1 AA compliance.
Prototype & Testing
Created interactive prototypes and conducted multiple rounds of user testing to validate design decisions.
Design System
Developed a comprehensive design system ensuring consistency across all screens and future feature additions.
Implementation Support
Collaborated closely with the development team to ensure pixel-perfect implementation of the designs.
Project Results
"The redesign transformed our mobile banking experience. Our customers love the new interface, and we've seen a dramatic decrease in support calls. Senga Systems truly understood how to balance security with usability—something we thought was impossible."
Need a UI/UX Redesign?
Transform your digital products with user-centered design that drives engagement and results.